OC Maker AI Character Generator
OC Maker

Refund Policy

Last updated: January 8, 2025

1. Introduction

At OC Maker, we want you to be completely satisfied with our AI character creation services. This Refund Policy outlines the conditions and process for requesting refunds on your purchases.

2. 7-Day Refund Policy

2.1 Refund Period

We offer a 7-day no-questions-asked refund policy for all purchases made on OC Maker. This period begins from the date of your original purchase.

2.2 Eligibility

You are eligible for a full refund if:

  • You request the refund within 7 days of your original purchase date
  • You contact us through the proper channels outlined below
  • Your account is in good standing and has not violated our Terms of Use

3. What Happens After a Refund

3.1 Service Access

Upon processing your refund:

  • Your subscription will be immediately canceled
  • Access to premium features will be revoked
  • Any remaining subscription time will be forfeited
  • Your account will revert to the free tier (if available)

3.2 Generated Content

  • Character creations made during your subscription period will remain accessible
  • You retain ownership of any content you created during the subscription period
  • No additional premium features or AI generations will be available

4. How to Request a Refund

4.1 Contact Process

To request a refund, please contact us via email:

Email: support@ocmaker.app

4.2 Required Information

When requesting a refund, please include:

  • Your account email address
  • Order/transaction ID (if available)
  • Reason for refund (optional, but helps us improve)
  • Date of original purchase

4.3 Processing Time

  • Acknowledgment: We will acknowledge your refund request within 24 hours
  • Processing: Refunds are typically processed within 3-5 business days
  • Bank Processing: Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account

5. Late Refund Requests

5.1 Requests After 7 Days

Refund requests submitted after the 7-day period will be reviewed on a case-by-case basis and are not guaranteed.

5.2 Annual Subscriptions

For annual subscription holders:

  • Within 7 days: Full refund available
  • After 7 days: Refunds will be considered at our discretion based on usage and circumstances
  • Prorated refunds: May be offered in exceptional circumstances

5.3 Exceptional Circumstances

We may consider refunds beyond the 7-day period in cases of:

  • Technical issues preventing service use
  • Billing errors or unauthorized charges
  • Service outages affecting your experience
  • Other extraordinary circumstances at our sole discretion

6. Non-Refundable Items

The following are not eligible for refunds:

  • Usage of AI generation credits that have already been consumed
  • Third-party services or add-ons (unless specifically covered by their own policies)
  • Accounts that have been suspended or terminated for Terms of Use violations

7. Payment Method Considerations

7.1 Original Payment Method

Refunds will be processed back to your original payment method whenever possible.

7.2 Payment Processor Fees

  • We absorb all processing fees for legitimate refund requests
  • No deductions will be made from your refund amount

8. Disputes and Chargebacks

8.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact us directly. We are committed to resolving issues promptly and fairly.

8.2 Chargeback Policy

Chargebacks initiated without first contacting us may result in:

  • Account suspension pending resolution
  • Loss of access to all services and content
  • Additional fees to recover chargeback costs (where legally permitted)

9. Modifications to This Policy

9.1 Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

9.2 Notification

Significant changes to this policy will be communicated via:

  • Email notification to active subscribers
  • Prominent notice on our website
  • Updated "Last modified" date at the top of this policy

10. Contact Information

For any questions about this Refund Policy or to request a refund, please contact us:

Our support team is committed to addressing your concerns promptly and professionally. We typically respond to all inquiries within 24 hours.

OC Maker – Your AI Character Creation Studio